@book{9783732900305,
  title = {Electronic Complaints},
  author = {Marja E. Meinl},
  publisher = {Frank \& Timme},
  year = {2013},
  edition = {1},
  series = {Kulturen – Kommunikation – Kontakte},
  volume = {18},
  url = {https://www.frank-timme.de/de/programm/produkt/electronic\_complaints}
}