Erforschung und Optimierung der Callcenterkommunikation

Ursula Hirschfeld (Ed.), Baldur Neuber (Ed.)

ISBN

978-3-86596-417-5

Date of appearance

2011

Language

German

Binding

Paperback

Pages

258

Format

14.8 × 21.0 cm (B × H)

Subjects

Communication and Media Studies, Philology and Linguistics

Cite

BibTeX | Endnote

Downloads

Cover | List of contents

Price

49.80 €



To E-Book

Das Seminar für Sprechwissenschaft und Phonetik der Martin-Luther-Universität Halle-Wittenberg widmet sich seit 2006 intensiv der Erforschung professionell geführter Telefongespräche in Callcentern. Seither sind in verschiedenen Kooperationen zahlreiche Forschungsarbeiten entstanden, die von Untersuchungen zur Wirkung von Persönlichkeitseigenschaften von Callcenteragenten über die Analyse prosodischer Parameter in den Sprechausdrucksweisen von Callcentermitarbeitern bis hin zu innovativen IT-gestützten Ansätzen zur Bewertung der Gesprächsqualität in telefonischen Verkaufsgesprächen reichen.

Editors

Ursula Hirschfeld ist Professorin für Phonetik an der Universität Halle-Wittenberg. Lehr- und Forschungsschwerpunkte: Phonetik und Phonologie des Deutschen, kontrastive und angewandte Phonetik, Aussprachenormen und -varianten im Deutschen sowie Ausspracheschulung in Deutsch als Fremdsprache.

Baldur Neuber ist Professor für Rhetorik und Sprechkunst an der Universität Halle-Wittenberg. Lehr- und Forschungsschwerpunkte: Rhetorik, Sprechkunst, korrektive Phonetik sowie experimentalphonetische Forschung.

This could also be interesting...

Handbuch der deutschen Phonetik für Sängerinnen und Sänger

Russische Grammatik und Lexikologie

Tierische Augenweide

Die Evolution von Modellierungssprachen

English in Marketing

On the Physiology of Voice Production in South-Siberian Throat Singing

debug: global diff: 0,000s, last diff: 0,000s, mem: 19.651.472 B - READY... 404 debug: global diff: 0,000s, last diff: 0,000s, mem: 19.653.520 B - READY HOOKS... debug: global diff: 0,000s, last diff: 0,000s, mem: 19.720.160 B - /READY... debug: global diff: 0,004s, last diff: 0,004s, mem: 20.136.792 B - _init ... debug: global diff: 0,004s, last diff: 0,000s, mem: 20.136.904 B - /_init ... debug: global diff: 0,038s, last diff: 0,034s, mem: 21.322.112 B - cacheAuthors debug: global diff: 1,164s, last diff: 1,127s, mem: 29.285.792 B - /cacheAuthors debug: global diff: 1,385s, last diff: 0,220s, mem: 30.255.392 B - page_product_book debug: global diff: 1,386s, last diff: 0,001s, mem: 30.253.096 B - Menu... debug: global diff: 1,505s, last diff: 0,120s, mem: 31.181.984 B - /Menu debug: global diff: 1,505s, last diff: 0,000s, mem: 31.185.504 B - page_standard components debug: global diff: 1,505s, last diff: 0,000s, mem: 31.185.640 B - page_standard components end debug: global diff: 1,505s, last diff: 0,000s, mem: 31.189.848 B - html... debug: global diff: 1,506s, last diff: 0,001s, mem: 31.241.168 B - head... debug: global diff: 1,508s, last diff: 0,002s, mem: 31.260.968 B - menu debug: global diff: 1,581s, last diff: 0,073s, mem: 31.131.856 B - /menu debug: global diff: 1,581s, last diff: 0,000s, mem: 31.131.752 B - /menu, html... debug: global diff: 1,584s, last diff: 0,002s, mem: 31.256.944 B - /head debug: global diff: 1,588s, last diff: 0,005s, mem: 31.325.040 B - END.

Erforschung und Optimierung der Callcenterkommunikation

Contents

Editors

This could also be interesting...