Dialogoptimierung in der Telekommunikation

Baldur Neuber (Ed.), Judith Pietschmann (Ed.)

Dialogoptimierung in der Telekommunikation

Schriften zur Sprechwissenschaft und Phonetik, Volume 9

ISBN
978-3-7329-0316-0 9783732903160
Date of appearance
2017
Language
German
Binding
Paperback
Pages
222
Format
14.8 × 21.0 cm (B × H)
Cite
Downloads
Price
39.80 €

Contents

Mit der systematischen Erforschung der professionellen Telefonie hat die Sprechwissenschaft vor ca. zehn Jahren nahezu Neuland betreten. Bis dahin verließ sich die Branche weitestgehend auf erfahrungsbasiertes Trainerwissen. Inzwischen sind zahlreiche wissenschaftliche Befunde und forschungsbasierte Schulungskonzepte erarbeitet worden. Dieser Band präsentiert eine Auswahl besonders interessanter Resultate der neuesten Untersuchungen in gebündelter Form. Dabei wird die enorme Transdisziplinarität des Projektverbundes aus Industrie und unterschiedlichen Forschungsansätzen deutlich. Ergänzt werden diese Befunde durch einen bibliographischen Gesamtüberblick zum Forschungsfeld Callcenterkommunikation.

Editors

Baldur Neuber ist Professor für Rhetorik und Sprechkunst und zugleich Leiter der Abteilung Sprechwissenschaft und Phonetik der Martin-Luther-Universität Halle-Wittenberg.

Judith Pietschmann lehrt und forscht als Diplomsprechwissenschaftlerin in der Abteilung Sprechwissenschaft und Phonetik der Martin-Luther-Universität Halle-Wittenberg.

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